Maintenance agreement for NiceLabel 2019 Designer Pro Software.
Get priority technical support, expert advice and free software upgrades with the maintenance agreement add-on. Access NiceLabel Maintenance Agreement for more information.
Maintenance Agreement Purchasing
1. Purchasing for Current Software Version
It is recommended to purchase maintenance agreement at the time of software license purchase. However, it can also be purchased at any point in time for the current version of the software (i.e. NiceLabel 2019 version).
2. Maintenance Agreement Renewal
The new maintenance renewal term starts after the expiry date of previous agreement term regardless when it was purchased.
3. Additional Licensing Purchased for Existing Maintenance Agreement
When adding additional licensing (i.e. Printer Add-on license) to existing maintenance agreement supported deployment, additional maintenance agreement for the printer add-on license must be purchased. The agreement for the printer add-on license will be prorated monthly to match existing base license and agreement. Subsequent maintenance agreement renewal will be done for both at the same time.
4. Purchasing for Previous Software Version
Maintenance agreement can be purchased for one version behind the current version as long as original license purchase is less than a year. The maintenance term starts at the date of purchase of previous license version and needs to extend at least 1 year after agreement purchase date (back payment required). For example, current version 2019 and customer version 2017 with license purchased Feb. 1, 2018 and maintenance agreement purchased Dec. 6, 2018. The maintenance term will be from Feb. 1, 2018 to Dec. 6, 2019.
5. Updates Within a Major Version
Updates within a major version does not require any license upgrade (e.g. Designer Pro update from version 2019.0 to 2019.1).
6. Major Version Upgrade to the Same Software Edition
Major version upgrade (e.g. Designer Pro version 2017.x to 2019.x) requires a new license key. Customers with maintenance agreement can request and receive their free upgrade license once the maintenance agreement record is verified.
7. Major Version Upgrade to Different Software Edition
Major version upgrade (e.g. Designer Express version 2017.x to Designer Pro 2019.x) requires purchase upgrade for the license and maintenance agreement.
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